Privacy Policy

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Effective Date: 18 August 2025

Autohaus Volkswagen Namibia (“Autohaus Volkswagen,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.vw.com.na (the “Site”) or interact with our dealerships in Windhoek and Swakopmund.

By using our Site, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

We may collect and process the following types of personal information:

  • Identity & Contact Information: Name, email address, phone number, physical address.

  • Vehicle & Service Information: Test drive requests, service bookings, vehicle purchases, financing enquiries.

  • Marketing Preferences: Your consent to receive updates, offers, and newsletters.

  • Technical Data: IP address, browser type, device information, browsing behaviour via cookies.

 

2. Lawful Basis for Processing

We process your personal information only when we have a lawful basis to do so, including:

  • Consent – when you agree to receive marketing or communications.

  • Contractual necessity – to provide you with services, process purchases, or handle service requests.

  • Legal obligations – where required by Namibian law.

  • Legitimate interests – to improve our services, ensure security, and enhance your website experience.

 

3. How We Use Your Information

Your information may be used to:

  • Provide vehicle sales, service, and customer care.

  • Manage test drives, service appointments, and warranty requests.

  • Communicate updates, promotions, and special offers (with your consent).

  • Improve our website and user experience.

  • Comply with legal and regulatory obligations.

 

4. Sharing Your Information

We do not sell or rent your information. We may share your personal data with:

  • Volkswagen South Africa / Volkswagen Group: For warranty, support, and brand-related services.

  • Authorised Service Providers: IT, marketing, and logistics partners who support our operations.

  • Regulatory Authorities: Where disclosure is required by law.

All third parties are contractually bound to protect your information.

 

5. International Data Transfers

As part of the Volkswagen Group, your personal data may be transferred to servers or partners outside Namibia. In such cases, we ensure that appropriate safeguards (such as contractual agreements or recognised international standards) are in place to protect your privacy.

 

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. While we take every precaution, no system is completely secure.

 

7. Your Rights

In line with global data protection standards (such as GDPR and POPIA principles), you have the right to:

  • Request access to the personal information we hold about you.

  • Request correction or updating of your information.

  • Request deletion of your personal information where legally permissible.

  • Withdraw consent to receive marketing communications.

  • Object to or restrict certain types of processing.

To exercise these rights, please contact us at the details below.

 

8. Cookies & Tracking

We use cookies and similar technologies to improve functionality, analyse traffic, and personalise your experience. You may disable cookies in your browser settings, but this may limit certain features of our Site.

 

9. Retention of Data

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law (for example, tax or warranty records).

 

10. Links to Third-Party Websites

Our Site may link to third-party websites (including Volkswagen Group sites). We are not responsible for the privacy practices of these websites. Please review their privacy policies separately.

 

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or business operations. The revised policy will be posted here with an updated effective date.

 

12. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact us:

Autohaus Volkswagen Namibia

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