Service and Parts
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With the right parts and services, your Volkswagen will remain mobile. Find out more about what we have to offer.
Service
Benefits of the Volkswagen Service
Your satisfaction is close to our hearts. By choosing Volkswagen Services and parts, you’re choosing our high quality standards and our expert knowledge as manufacturer.
Dialogue Reception
Quick and free of charge
Before any service is performed, we’ll carry out a dialogue reception, during which we conduct a free-of-charge visual inspection of your Volkswagen together – from the brakes to the engine. We’ll advise and inform you of the estimated costs. You decide what will be done.
Mobility Supplements
Full mobility with no stress
Get on with everyday life, even if your Volkswagen is in the workshop. You can book the Pick-up and Delivery Service and the Replacement Car Service in addition to every service appointment.
#CarCareTips:Topping up on coolant
Service Cam
Convenience in the palm of your hand
You can have more time for everything else. While your beloved Volkswagen is at our dealer, you will be sent a digital update through Service Cam. You will receive a video via email or SMS that shows you exactly what additional repairs are required. There is no need to call your Service Advisor and you can conveniently approve the quote with just a few clicks.
Service Cam has many benefits for you:
Safety
If any component of your Volkswagen requires attention, you will be informed immediately via a Service Cam video and you can authorise the repairs straight away. This is to ensure that you are always safe in your Volkswagen.
Efficiency
You can be at any given location (at a yoga class, working from home, online shopping etc.) and if there’s any additional repairs needed on your vehicle, you will be sent this via a Service Cam video. You can approve in real-time from the convenience of your location.
Transparency
Full mobility with no stress
Service Cam gives you real-time insight into your vehicle’s components that are worn or damaged and need to be replaced, as well as accurate competitive repair costs.
Book your next service appointment now with a Volkswagen dealer here
and have a delightful customer experience with Service Cam.
Volkswagen Services
Repairs and Checks: Explore our comprehensive services
Inspections
Whether you are looking for your nearest Dealership or would like more information on parts and services, our team is ready to help. You can contact us in a variety of ways – enquire online or connect with your nearest Volkswagen Dealership directly.
Maintenance & Service Plans
Accident Breakdown Service
When your car breaks down, despite all cautionary and quality measures, we’re here to help. Learn more about our services, including our services in case of an accident – so you stay mobile.
Repairs and checks
Here, we’ll present a selection from our range of repair services and checks. A chip in the windscreen, oil change or wheel services: Benefit from our expert knowledge and find the right workshop near you.
Battery Service
The right amount of energy for your Volkswagen
Brake Service
Have the brake system checked on a regular basis
Air Condition and Filter
Enjoy a more pleasant drive
Body and Paintwork Service
For a stable and well-maintained exterior
Engine and chassis
The engine is what drives your car – so, it’s essential that timing belts and spark plugs as well as shock absorbers and silencers function perfectly.
Engine oil and fluids
With our engine oils and operating fluids, your Volkswagen will put in a top performance and enjoy a long vehicle life. Find useful tips on Oil knowledge.
With our parts, you are making the right choice
Genuine Parts
Genuine Parts
Stay on the safe side with our high-quality Volkswagen Genuine Parts – quality ensures mobility.
Classic Parts
Genuine Parts
Stay on the safe side with our high-quality Volkswagen Genuine Parts – quality ensures mobility.
Deceptively real
Fake Parts
The array of fake parts and operating fluids is vast and difficult to recognise. If they are used, they are one thing above all else: Dangerous. Do not take any risks – make the most of our expert knowledge and 100% manufacturer quality of Volkswagen Genuine Parts.
Wheels and tyres
They’re your only point of contact with the road: Summer, winter or all-season tyres, with optional innovative AirStop® technology. We have compiled useful information about tyres and practical tips on tread depth, rims, wheel/tyre combinations and more.
All-season tyres
They combine effectively balanced properties for both summer and winter weather conditions.
Wheel knowledge
What is the minimum tread depth? How do you mount snow chains and what does 205 55 R 16 mean? The topics of tyres and rims often raise questions. On this page, you’ll find the answers as well as relevant basic information.
Brake knowledge
This page contains information on what components are involved in your braking system, when the system needs to be changed, and what you can do when you see signs of early wear.
Our Guarantees
Learn about the scope and advantages of our guarantee offers for new and used vehicles. We have the matching guarantee or guarantee extension for you.
Customer Care
We want to keep you moving, so we have an award-winning Customer Interaction Centre (CIC) ready to assist whenever you need it, along with Roadside Assistance* which is available to you 24 hours a day, 365 days a year. If the unforeseen should occur, we’ll be right by your side to help with jump starts, fuel, flat tyre, towing, mobility and even accommodation.
Frequently Asked Questions
Overview
Service – Frequently Asked Questions.
Your vehicle deserves the right service.
We know how important your vehicle is to you, because we feel exactly the same. Our Genuine Service provides a range of services that are designed specifically for your Volkswagen. So your journey is care-free and comfortable.
What happened to my service book?
Did you know that your physical Service Book has been replaced with a Digital Version? This is to ensure that all your service information is housed on a central platform, making it easier to retain and convenient to access. All you need to do is send a copy of the Proof of Ownership Document (RC-1), along with your requested information, to support@vwconnect.co.za. Once received, we will ensure that the information is sent onto you. Please remember to include your contact number, should we need to reach you.
Duplication
Your Service History is housed on the National database, making it easier for your to obtain another copy if you lose or damage your existing copy.
Change of Dealership
No problem. You can change your Dealer if you relocate without any hassle, because your information is readily available without you having to stress or worry.
Book a Service
Get a world class Volkswagen service with our world class-expert dealer network in German engineering and ensure your Volkswagen keeps running better for longer.
